FAQ

  • How can I buy tickets?

Visit our ticketing page and see our list of sales points here.

  • Does the festival offer free public transport?

Good news! Your ticket serves as a valid travel pass for Mobilis zones 70-73-74-75-77, in 2nd class, on the day of the event, starting two hours before the show and up to two hours after the performance ends. You can find the zone map here.

IMPORTANT: If you take advantage of this offer, please ensure that the name on your digital concert ticket matches the ID of the ticket holder in case of inspection. The Septembre Musical Montreux-Vevey Foundation declines any responsibility for irregularities.

  • Can I use my confirmation e-mail as my entrance ticket?

No, the confirmation e-mail is not a valid ticket. Only tickets displaying the QR code or barcode will be accepted. Remember to print them out.

  • Do I need to print out my ticket if I have already downloaded it to my smartphone?

No, you can show your ticket on your smartphone, as long as you have enough battery to set the screen brightness to maximum.

  • What happens if I lose my ticket?

- Before the festival: Please contact the sales point where you bought your ticket.
- For print@home tickets, the ticket purchaser is able to reprint their allocated tickets. Remember to destroy any spoiled print@home tickets.
- At the festival: If you lose your ticket, please go to the festival’s evening box office where staff will explain the next steps.

  • Are my seats side-by-side?

In venues with numbered seating, the seating arrangement is divided into two sections: an even-numbered side and an odd-numbered side. Even-numbered seats are located on the right when facing the stage, while odd-numbered seats are on the left. The seats follow a sequential order within each row and meet in the centre at seats 1 and 2. Therefore, if your ticket numbers increase by two (e.g., 2 and 4), your seats are indeed next to each other.

By default, for concerts with numbered seating, the system will automatically offer adjacent seats. An alert message will notify you if this is not the case.

For the concerts with free seating, doors open between 1 hour and 30 minutes before the start of the concert, depending on the artists' rehearsals. For more information, call the box office on the day of the concert between 10.00 and 15.00 on +41 21 962 80 05.

  • Are there reduced-price tickets for seniors (OASI)?

No, there are no reduced-price tickets for seniors (OASI). We have a special rate of CHF 10 for young people (up to the age of 16), students and apprentices upon presentation of an ID or student card. Find all of our special offers here.

  • What happens if I arrive late?

Please respect the start time indicated on your ticket and on our website. Depending on the performers’ instructions, the festival cannot guarantee admission once the performance has begun. Latecomers do not have the right to demand access to or a refund for their allocated seats.

  • What happens if a concert is cancelled?

If the Fondation du Septembre Musical takes the decision to cancel a concert, you may be entitled to a refund for your tickets. The amount on the ticket paid by the customer will be refunded on request. Tickets for a cancelled concert must be returned or sent back to the Fondation du Septembre Musical within 3 months of the date of the official cancellation announcement.

  • Is there a minimum age for children?

As Septembre Musical Montreux-Vevey is a Swiss classical music festival, children are generally admitted to performances from the age of 5. All children require an entrance ticket. There is a special rate of CHF 10 for young people up to the age of 16, students and apprentices, which can be applied to all seating price bands, subject to availability.